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Karina Portugal: Your Agent Has Your Card. What Exactly Did You Authorize?

Karina Portugal: Your Agent Has Your Card. What Exactly Did You Authorize?

Karina Portugal: Your Agent Has Your Card. What Exactly Did You Authorize? Karina Portugal is Director of Banking, Marketplaces, Strategic Partnerships and Agentic Trust at Prove Identity. She works with major banks, fintechs and marketplaces in the United States, Brazil and Latin America, at the intersection of digital identity, fraud, artificial intelligence and business strategy. The conversations she is brought into tend to start the same way. An institution has a number it does not like. Fraud losses are climbing, or onboarding conversion has fallen, or a launch is running late. What Portugal does first is decline to take that question at face value. “Most of the time the problem an institution describes is a symptom of a decision made three years earlier about identity,” she said. “If you solve the question they arrive with, you buy them six months. If you find the question underneath it, you change how the business works.” A decade across different layers of one problem Portugal has more than ten years in enterprise financial services, specialising in fraud prevention, AML, KYC and digital identity, built across companies attacking the problem fr...

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